Job Introduction
Revenues & Benefits Client Officer
(P01451)
Starting salary £37,160 pro rata with potential progression to £39,974 pro rata on achieving designated skills and experience
18.5 hours per week (hybrid working)
Working in partnership with Liberata UK Ltd we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council.
An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills. Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.
Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained. With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.
You will be IRRV qualified or have extensive equivalent experience. It is essential you have knowledge of benefits legislation and current experience processing benefits and council tax support. Effective communication skills and an understanding of good working practices to improve performance are also required. The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 9 March 2025.
Remote assessments will be held 14 March 2025.
Interviews will be held on 20/21 March 2025.
