Job Introduction
Repairs and Voids Manager
(RP0031)
Starting salary £47,816pa with potential progression to £50,972pa on achieving designated skills and experience
37 hours per week (hybrid working)
Are you an exceptional leader with a drive to innovate and excel in managing large-scale contracts? Do you have a passion for putting customers first and improving their living conditions?
If so, Welwyn Hatfield Borough Council invites you to join our dedicated team. We’re committed to delivering high-quality, customer-focussed services that make a real difference in the lives of our social housing tenants.
Bring your expertise and energy to help us exceed expectations and positively impact our community!
About the role:
As the Repairs and Voids Manager, you’ll oversee the efficient management of our responsive repairs and voids service. Leading a team of passionate Surveyors, you’ll ensure all activities meet business objectives and key performance indicators.
Your role will focus on directly addressing tenant issues, including the effective management of complex repairs such as damp and mould.
You’ll develop and maintain procedures for responding quickly and effectively to complaints and enquiries, ensuring high levels of resident satisfaction. Your commitment to customer service will drive continuous improvement in our maintenance services, enhancing the quality of life of our tenants.
You’ll also be responsible for managing large budgets, ensuring compliance with statutory and regulatory provisions, and supporting strategic planning and financial management within the service.
About you:
You will be a self-motivated individual with significant experience at a senior level in property services, including staff and budget management. You should have a professional or technical qualification in a relevant discipline, with knowledge of statutory regulations, various contract forms, and health & safety codes of practice.
A strategic thinker with a collaborative approach, you will bring new ideas and working practices to improve service delivery.
Your ability to converse effectively with members of the public and provide accurate advice is crucial. You should be passionate about customer service and committed to addressing the needs and concerns of our residents.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Welwyn Hatfield Borough Council:
Welwyn Hatfield Borough Council is dedicated to excellence and community satisfaction.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
We offer a competitive salary, a 19.5% employer contribution to the Local Government Pension Scheme, and a generous annual leave allowance starting at 25 days plus Bank Holidays.
Flexible working arrangements, including hybrid working, support a healthy work-life balance. Our benefits also include free town centre parking during working hours, health and wellbeing support, and numerous learning and development opportunities.
Closing date for applications is 28th August 2024.
Remote assessments will be held on 4th September 2024.
Interviews will be held on 19th September 2024.
