Job Introduction
Partnerships Manager
(RP0046)
Starting salary £43,630pa with potential progression to £46,762pa on achieving designated skills and experience
37 hours per week (hybrid working)
Are you ready to make a significant impact in a forward-thinking, dynamic council? Welwyn Hatfield Borough Council is seeking an ambitious and dedicated Partnerships Manager to join our team.
In Welwyn Hatfield we don’t just talk big: we’re the biggest landlord in the area, with 9,000 rented and 1,300 leasehold homes. This is an exciting time to be joining us, as we’re investing £150 million in people’s homes over the next five years, creating a chance for you to engage in a variety of exciting new projects.
About the role:
As Partnerships Manager, you’ll oversee the delivery of a performance monitoring and reporting service, ensuring our tenants and leaseholders receive top-quality services.
You’ll implement a stringent quality management framework and manage multi-million-pound budgets and contracts.
This is a highly data-driven role and as such you will need to lead your teams to deliver on meeting Key Performance Indicators (KPIs). Your responsibilities will include scrutinizing contractor performance, addressing quality concerns, and driving continuous improvement.
You’ll also manage and support the resolution of customer complaints, ensuring actions are customer-centred and timely.
About you:
We are looking for a highly experienced professional with a background in contract management or a related field. You should be proficient in data analysis and root-cause investigation, with a proven record of delivering exceptional customer service.
Strong team management and organizational skills are essential, as is the ability to plan and deliver improvement projects. You should be IT literate, financially astute, and possess excellent negotiation and persuasion skills.
A genuine passion for customer service, coupled with the ability to converse effectively with the public, is crucial for this role.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Welwyn Hatfield Borough Council:
Welwyn Hatfield Borough Council is dedicated to excellence and community satisfaction.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
We offer a competitive salary, a 19.5% employer contribution to the Local Government Pension Scheme, and a generous annual leave allowance starting at 25 days plus Bank Holidays.
Flexible working arrangements, including hybrid working, support a healthy work-life balance. Our benefits also include free town centre parking during working hours, health and wellbeing support, and numerous learning and development opportunities.
Closing date for applications is 1st September 2024.
Remote assessments will be held on 12th September 2024.
Interviews will be held on 26th September 2024.
