Job Introduction
Neighbourhood Team Leader
Starting salary £47,907 with progression to £51,246pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
37 hours per week (hybrid working)
Fixed term contract until 31 March 2027
Are you a passionate housing professional who wants to make a real difference to our tenant’s lives? We are looking for an exceptional Team Leader to join our Neighbourhoods team.
This exciting role involves overseeing the delivery of tenancy services. This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.
The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.
We are looking for an enthusiastic leader who has:
- Experience of delivering in a tenancy or housing management role or relevant housing related area.
- Up to date housing knowledge.
- Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.
- Excellent communicator and able to collaborate and foster effective partnerships.
- Excellent customer care.
The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
The post is a fixed term contract to provide additional resource during a restructure transition period.
The role is hybrid with the expectation of attending the office 2-3 days a week. You will be required to attend more often during your training.
You will also need a full driving licence and access to a car.
You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Career.
We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do!
We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council.
Please note we do not offer sponsorship for employment in the UK.
We recommend that you download the role profile as this will be unavailable online once the advert closes.
Closing date for applications is 20 September 2026
Remote assessments will be held on 24 September 2026
Face to face interviews will be held on 2 October 2026
