Job Introduction
Housing Options Officer (RP0123)
12-month fixed term
37 hours per week
Starting salary £33,363pa with potential progression to £39,974pa on achieving designated skills and experience
Are you passionate about helping people?
Are you able to assist members of the public to prevent threatened homelessness, and help others find accommodation?
Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for enthusiastic, passionate people to join the expanding team of Housing Options.
You will be part of Welwyn Hatfield Borough Council Housing Options team, providing housing advice and assistance to households who are homeless or threatened with homelessness.
You will assist customers to improve their situation so that they can remain in stable accommodation and will do this by negotiating with landlords and relatives to prevent homelessness. You will work towards getting single people and couples away from a life on the streets and help accommodate families and vulnerable people when they have lost accommodation.
You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, providing advice to members of the public and determining what legal duties are owed to customers who approach the Council for assistance.
We are looking for someone with:
- An interest in providing high quality public services to the local community
- Experience of working with the public and providing excellent levels of customer service
- The ability to negotiate with others and find solutions to complicated situations
- Experience of working with several IT systems and ability to learn new systems to a high standard
- Excellent communication and interpersonal skills
- An interest in learning about homelessness and developing or increasing their understanding of homelessness legislation and case law.
If you are passionate about helping people and assisting those in housing need, and also thrive under pressure and enjoy team working – we want to hear from you.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
Closing date for applications is 5 May 2025.
Assessments will be held on 14 May 2025 with interviews on 20 May 2025.
