Job Introduction
Housing Needs Administrator
(P01620)
Starting salary £28,426pa with progression to £30,324 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
37 hours per week (hybrid working)
Permanent contract
Do you want to make a real difference to people facing homelessness?
Welwyn Hatfield Borough Council is looking for a Housing Needs Administrator to join our Housing Options service. This is a vital frontline role supporting residents who may be experiencing housing difficulty and requiring clear, compassionate and efficient assistance.
You will provide high-quality administrative and technical support to the Housing Needs Team, helping ensure a responsive, accurate and customer-centred service. You’ll be the first point of contact for many customers, dealing with enquiries by telephone, email and in person, while also supporting key housing processes and maintaining accurate records.
The role involves working with sensitive personal information, supporting locally agreed schemes, and liaising with internal teams and partner agencies to help resolve housing-related issues.
Key responsibilities:
- Providing professional, customer-focused administrative support to the Housing Options service
- Responding to enquiries from residents in a responsive, accurate and compassionate manner
- Maintaining and updating customer records across IT and case management systems
- Supporting officers and managers with complaints, Member enquiries and partnership working
- Liaising with colleagues, temporary accommodation providers and other services to resolve issues
- Responsibility for maintaining financial records and conducting finance administrative tasks
- Ensuring compliance with data protection, equality and housing legislation at all times
It is essential the postholder has a good general standard of education, including GCSE Math and English (or equivalent), strong IT skills, including confidence using Microsoft Word, Excel and Outlook. You will have experience in a customer-facing role with excellent written and verbal communication skills. You will have the ability to work to deadlines and use initiative to solve problems. You will understand equality, diversity and data protection principles.
Experience within housing, local government or a similar public service environment would be an advantage but is not essential.
The role is hybrid with the expectation of attending the office at least twice a week.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
If you are passionate about helping people and assisting those in housing need and thrive under pressure and enjoy team working – we want to hear from you.
We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year. You can also see our full list of employee benefits on our careers site here My Rewards – Careers
Our CORE values — Collaborative, Open, Responsible, Excellent — guide everything we do.
Please note we do not provide sponsorship for employment in the UK.
We recommend downloading the role profile as this will be unavailable online once the vacancy closes.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early application is therefore encouraged.
Closing date for applications is 17 May 2026
Remote assessments will be held 27 May 2026
Face to face interviews will be held on 4 June 2026
